is Ranked #2 of 20 Restaurants in Sunridge Calgary.
The Latest Review of Ruby's Kitchen ★
Sent on the 6th of August, 2012
PLEASE TAKE MY WORD FOR IT.... DO NOT BOOK ANYTHING THROUGH THESE PEOPLE!!!
And if you do... make sure you know about all of their hidden fees before hand.
My sisters and I recently held a surprise party for our mother's 60th birthday at Ruby's kitchen. We had 12 ladies attend a 4 course cooking class at a price of $900 + GST, not including beverages. I paid an initial deposit of $300 and a final payment of $837 once at the party. I was never given an invoice and realized once I got home that they completely over charged me. When I requested an invoice from Rahim (Ruby's son) he informed me that he had tacked on an "industry standard 18% gratuity" totaling $162. FOR A COOKING CLASS!!!
When I called to say that this was rediculous and that I wanted the tip refunded to my card, Rahim was not available. He didn't even have the professionalism to call me back. He sent me and email that he was insulted that I wanted it refunded and continued on tell me that one of our guests wanted tea which was a major inconvenience. He also went on to brag about the fact that he brought in fans for our class!!!
He went on to state that he would lower our manditory gratuity to 15% and allow me to use the $27 difference to purchase items from their store. Seriously??? Is this guy for real???
He may be insulted that I want my gratuity back... I'm insulted that he thinks that I am an idiot. I guess $75 + GST per person wasn't enough for him. We also paid $30 for 11 drinks + 1 tea which he accused me of not paying for.
Ruby, if you are reading this... you were a great teacher. Unfortunately... your son is going to be the death of your business.
I am so tempted to copy and paste the email correspondece between Rahim, myself and my sister just so that everyone reading this can see how rude this guy really is, but that would just be way too much reading for an already long review.
How would you rate Ruby's Kitchen?